1) Verify VIN(s) and log mileage, 2) Ask for extra keys, books, floor mats. 3) TOP LOAD ONLY. 4) USE Wheel Straps ONLY. 5)Physically inspect & log damage(s) specially under the front bumper. 6) No night time delivery. No drop without a client's signature. 7) Arrange pick-up/drop-off 2 hours before your ETA.